Delivery & Returns

We offer free UK delivery for orders above £100 (UK only). Please note that some of our products may be shipped to customers directly from Germany.

Below, we present a table with current delivery time and costs.

Important: The delivery time indicated refers to business days.

 Pick-up: Due to logistical reasons, we are unable to provide pick-up service for our products.

Delivery Time

Unless stated otherwise in the offer, the goods will be delivered within 7-10 days.

Please note that deliveries are not made on Sundays and holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time will be delivered within 7-10 days.

Return Policy

1. You have the right to withdraw from the purchase contract concluded via our online store without giving a reason within 30 days from the date of receiving the order.

2. To exercise the right of withdrawal, you must inform us of your decision in writing either by email or by letter to our correspondence address.

3. You can use the withdrawal form template which we have placed on our website or sent to you in the order confirmation email.

4. To maintain the deadline for withdrawal, it is sufficient to send the information regarding the withdrawal decision before the expiration of the 30-day deadline.

5. The goods must be returned in an undamaged, complete state and in the original packaging. In case of damage or incompleteness of the goods, the online store reserves the right to refuse the return.

6. Return costs are borne by the customer, unless the online store agrees to cover them. The goods must be returned immediately, no later than 14 days from the day you informed us of your decision to withdraw from the contract.

7. After receiving the returned goods, the online store will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by the online store), within 14 days from the day of receipt of the goods or confirmation of its dispatch.

8. The refund will be made to the bank account or electronic payment account from which the payment was made. If this is not possible, the online store will make a refund to the bank account indicated by you.

Seller's Contact Information:

EURAKOP UG (haftungsbeschränkt)

Freiherr-vom-Stein-Str. 131

45473 Mülheim an der Ruhr

Germany

Tel.: +49162697119

Email: buro@eurakop.eu

Customer Service email: info@pokar.co.uk

WITHDRAWAL FORM

Customer Name:

Customer Address:

Customer e-mail address:

Order Number:

I, the undersigned, hereby inform about my withdrawal from the contract of sale of the following products:

(description of products)

Date of receipt of the order:

Date of submission of the withdrawal statement:

Customer's Signature (only if sending by paper):

Please fill in the form and send it by email or to the correspondence address of the online store to make a withdrawal statement.

Complaints Policy

Please direct all disputes and complaints to the contact information provided below. We handle all complaints within 7 days of submission. For more information, see our terms and conditions

Seller's Contact Information:

EURAKOP UG (haftungsbeschränkt)

Freiherr-vom-Stein-Str. 131

45473 Mülheim an der Ruhr

Germany

Tel.: +49162697119

Email: buro@eurakop.eu

Customer Service email: info@pokar.co.uk

Final product price and all costs

At pokar.co.uk, we prioritise transparency in our pricing. The price displayed on the product page is the final cost, with no hidden charges. All prices including 20% VAT, delivery costs and customs. There are no hidden charges. For more information, see our terms and conditions